ShuleSoft

Account Deletion

How to request deletion of your ShuleSoft account and associated data

ShuleSoft, developed by Kassowary Technologies Limited, gives you control over your personal data. This page explains how to request deletion of your ShuleSoft account, what data is removed, and what may be retained and for how long.

How to Request Account Deletion

1

Compose an Email

Send an email to kassopaytechnologiesltd@gmail.com with the subject line: "Account Deletion Request — ShuleSoft".

2

Include Your Account Details

In the email body, provide the following information so we can verify your identity and locate your account:

  • Your full name as registered in the app
  • The email address associated with your ShuleSoft account
  • The name of your school/institution
  • Your role (teacher, class teacher, or administrator)
3

Wait for Confirmation

We will verify your identity and respond within 14 business days to confirm that your deletion request has been received. Your account will be deactivated immediately upon verification and permanently deleted within 30 days.

What Happens to Your Data

When you request account deletion, different categories of data are handled differently. Here is a clear breakdown:

Data Category Action Details
Personal Account Data
Name, email, phone number, password		 Deleted Permanently erased within 30 days of request confirmation. You will no longer be able to log in.
Session & Auth Tokens
Access tokens, refresh tokens, device tokens		 Deleted Immediately revoked upon account deactivation. All active sessions are terminated.
Academic Records Created by You
Attendance, marks, assessments, tasks you entered		 Retained Academic records belong to the school, not the individual teacher. These are kept for institutional continuity and legal compliance. Your name is disassociated from these records.
Student Data
Student profiles, parent contacts, enrollment records		 Retained Student data is owned by the institution. It remains accessible to other authorized staff at the school as per the school's data retention policy.
Push Notification Tokens
FCM device tokens for notifications		 Deleted Erased immediately. You will stop receiving all ShuleSoft push notifications.
Support Communications
Emails, support tickets, feedback		 Retained (limited) May be kept for up to 12 months for audit, legal compliance, and service improvement. After this period, support records are anonymized or deleted.

Retention Periods for Retained Data

  • Academic records (attendance, marks, assessments, tasks): Retained according to the school's institutional policy. ShuleSoft does not delete institutional academic data at the request of an individual teacher.
  • Student enrollment data: Retained as long as the student is enrolled at the institution, or as defined by the school's data policy.
  • Support communications: Retained for up to 12 months, then anonymized or deleted.
  • Anonymized usage analytics: Aggregated, non-identifiable data may be retained indefinitely for platform improvement purposes.

Important Notes

  • If you are the only administrator for your school on ShuleSoft, deletion may be delayed until a replacement administrator is designated by your institution.
  • Account deletion is irreversible. Once your personal data is deleted, you will need a new invitation from your school administrator to use ShuleSoft again.
  • If you wish to export your data before deletion, please mention this in your email. We will provide your personal data in a structured format (JSON/CSV) within 14 business days.
  • For any questions about this process, contact us at kassopaytechnologiesltd@gmail.com.

Last updated: June 15, 2026  |  ← Back to ShuleSoft  |  Privacy Policy